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GLOSSARY OF TERMS

You will find a number of job titles in the IT sector and specialist skills so you to find out what they mean and what category they fall under. All terms have been categorised to make the process of finding what you are looking for easier.
IT-related Skills by Category




Business Systems (ERP CRM)
Application A shorter form of application program. An application program is a program designed to perform a specific function directly for the user or, in some cases, for another application program.
BPCS Business Planning and Control System (BPCS) is a popular system of application programs for manufacturing and other industries that is developed and sold by Systems Software Associates (SSA).
Baan Type of SAP
Cash Management Effectively manage liquidity and investment returns with Cash Management, an enterprise solution for cash forecasting, reconciliation, and settlement.
Business Intelligence Business intelligence (BI) is a broad category of applications and technologies for gathering, storing, analyzing, and providing access to data to help enterprise users make better business decisions.
Enterprise Financial Mangement Enterprise Financial Management is a family of applications in Oracle's PeopleSoft Enterprise product suite
JD Edwards Enterprise One A complete suite of modular, pre-integrated industry-specific business applications designed for rapid deployment and ease of administration.
JD Edwards World Built for the IBM iSeries platform, offers small businesses a reliable, functionality-rich, web-enabled environment for world-class management of plants, inventories, equipment, finances, and people as a synchronized, integrated whole and are tightly integrated and pre-bundled on a single database, reducing implementation cost and complexity.
Oracle The world's leading supplier of software for information management but it is best known for its sophisticated relational database products.
Oracle Consulting Builds creative solutions for modern businesses
Program In computing, a program is a specific set of ordered operations for a computer to perform.
Peoplesoft PeopleSoft is a leading provider of e-business application software and claims to be the only software company to provide e-business solutions purely over the Internet for Fortune 1000 corporations.
Risk Mangement Risk Management facilitates the management of financial risk in a volatile marketplace.
SAP It is the world's largest inter-enterprise software company and the world's fourth-largest independent software supplier, overall. The original SAP idea was to provide customers with the ability to interact with a common corporate database for a comprehensive range of applications.
Siebel Siebel (they also call themselves Siebel Systems) is a prominent vendor of interoperable e-business software.
ERM ERM (enterprise resource management) describes software that lets an enterprise manage user access to its network resources efficiently. ERM (enterprise resource management) also describes software that manages all of a company's assets and resources, including such basic applications as general ledger, accounts payable and receivable, as well as manufacturing, inventory, and human resources.
CRM CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way.



Data Communications
Advanced Intelligent Network (AIN) The Advanced Intelligent Network (AIN) is a telephone network architecture that separates service logic from switching equipment, allowing new services to be added without having to redesign switches to support new services.
Cisco Certified Internetwork Expert (CCIE) Cisco Certified Internetwork Expert (CCIE) is what Cisco describes as its "premium networking certification.
Cisco Certified Network Associate (CCNA) Cisco Certified Network Associate (CCNA) is an entry-level certification for the Cisco certified professional program.
Cisco Certified Network Professional (CCNP) Cisco Certified Network Professional (CCNP) is an intermediate-level certification in the Cisco certified professional program.
Intelligent Networks Intelligent Network (IN) is a telephone network architecture originated by Bell Communications Research (Bellcore) in which the service logic for a call is located separately from the switching facilities, allowing services to be added or changed without having to redesign switching equipment.



Database
Access Program in Microsoft Office and also a term meaning simply being able to get to what you need.
Database Collection of information that is organized so that it can easily be accessed, managed, and updated.
Development environment In computer program and software product development, the development environment is the set of processes and programming tools used to create the program or software product.
Oracle The world's leading supplier of software for information management but it is best known for its sophisticated relational database products.
RDBMS A relational database management system (RDBMS) is a program that lets you create, update, and administer a relational database.
SQL SQL (Structured Query Language) is a standard interactive and programming language for getting information from and updating a database.
SQL Server The product is intended to provide enhanced flexibility, scalability, reliability, and security to database applications, and to make them easier to create and deploy.
Sybase Sybase is a computer software company that develops and sells database management system (DBMS) and middleware products.



Packages And Systems
AS/400 The AS/400 - formally renamed the "IBM iSeries," but still commonly known as AS/400 - is a midrange server designed for small businesses and departments in large enterprises.
API An application program interface (API - and sometimes spelled application programming interface) is the specific method prescribed by a computer operating system or by an application program by which a programmer writing an application program can make requests of the operating system or another application.
Apple Apple Computer, Inc. is a prominent hardware and software company best known for its Macintosh series of personal computers.
Linux Linux (often pronounced LIH-nuhks with a short "i") is a Unix-like operating system that was designed to provide personal computer users a free or very low-cost operating system comparable to traditional and usually more expensive Unix systems. Linux has a reputation as a very efficient and fast-performing system.
Lotus A relational database management system (RDBMS) is a program that lets you create, update, and administer a relational database.
Microsoft Operating Systems Of Microsoft's succession of Windows operating systems, Windows XP is the most recent. The company's office applications - Word, Excel, Access, and PowerPoint - have been similarly successful.
Microsoft Products Microsoft is the world's leading producer of computer software.
Novell NDS (Novell Directory Services) is a popular software product for managing access to computer resources and keeping track of the users of a network, such as a company's intranet, from a single point of administration.
Operating System An operating system (sometimes abbreviated as "OS") is the program that, after being initially loaded into the computer by a boot program, manages all the other programs in a computer.
OS/2 OS/2 is an IBM operating system for the personal computer that was initially intended to provide an alternative to Microsoft Windows for both enterprise and personal PC users.
Server is a computer program that provides services to other computer programs (and their users) in the same or other computers.
Sun Microsystems The leading company in computers used as Web servers, also makes servers designed for use as engineering workstations, data storage products, and related software.
Unix Unix (often spelled "UNIX," especially as an official trademark) is an operating system



Telecomms Billing/CRM
Application a shorter form of application program. An application program is a program designed to perform a specific function directly for the user or, in some cases, for another application program.
Bluetooth a telecommunications industry specification that describes how mobile phones, computers, and personal digital assistants (PDAs) can be easily interconnected using a short-range wireless connection.
Business Application Programming Interface BAPI (Business Application Programming Interface) is a set of interfaces to object-oriented programming methods that enable a programmer to integrate third-party software into the proprietary R/3 product from SAP.
Peoplesoft PeopleSoft is a leading provider of e-business application software and claims to be the only software company to provide e-business solutions purely over the Internet for Fortune 1000 corporations.
Siebel Prominent vendor of interoperable e-business software.
Software Developers Developing software related products. A software developer's kit (SDK) is a set of programs used by a computer programmer to write application programs.
Systems Application Architecture (SAA) IBM's strategy for enterprise computing in the late 1980s and early 1990s.
Systems Management The management of the information technology systems in an enterprise.
Testing In computer hardware and software development, testing is used at key checkpoints in the overall process to determine whether objectives are being met.



Development & Programming
.NET .NET is both a business strategy from Microsoft and its collection of programming support for what are known as Web services, the ability to use the Web rather than your own computer for various services.
ActiveX The name Microsoft has given to a set of "strategic" object-oriented programming technologies and tools.
ASP ASP is also an abbreviation for application service provider. An Active Server Page (ASP) is an HTML page that includes one or more scripts (small embedded programs) that are processed on a Microsoft Web server before the page is sent to the user.
ASP.net ASP.NET (originally called ASP+) is the next generation of Microsoft's Active Server Page (ASP), a feature of their Internet Information Server (IIS). Both ASP and ASP.NET allow a Web site builder to dynamically build Web pages on the fly by inserting queries to a relational database in the Web page.
VB.net A version of Microsoft's Visual Basic that was designed, as part of the company's .NET product group, to make Web services applications easier to develop.
C# C# (pronounced "C-sharp") is an object-oriented programming language from Microsoft that aims to combine the computing power of C++ with the programming ease of Visual Basic. C# is based on C++ and contains features similar to those of Java.
Ada Ada (pronounced AY-duh) is a programming language somewhat similar to Pascal that was selected in a competition and made a U.S.
C C is a structured, procedural programming language that has been widely used both for operating systems and applications and that has had a wide following in the academic community.
C++ C++ is an object-oriented programming (OOP) language that is viewed by many as the best language for creating large-scale applications. C++ is a superset of the C language.
Cobol COBOL (Common Business Oriented Language) was the first widely-used high-level programming language for business applications.
Data Modelling The analysis of data objects that are used in a business or other context and the identification of the relationships among these data objects.
Delphi Delphi (pronounced DEHL-FAI) from Borland competes with Visual Basic as an offering for an object-oriented, visual programming approach to application development.
Device Drivers A program that controls a particular type of device that is attached to your computer.
Embedded Real Time An embedded system is some combination of computer hardware and software, either fixed in capability or programmable, that is specifically designed for a particular kind of application device.
J2EE J2EE (Java 2 Platform, Enterprise Edition) is a Java platform designed for the mainframe-scale computing typical of large enterprises.
Java Java is a programming language expressly designed for use in the distributed environment of the Internet. It was designed to have the "look and feel" of the C++ language, but it is simpler to use than C++ and enforces an object-oriented programming model.
Mobile Commerce M-commerce (mobile commerce) is the buying and selling of goods and services through wireless handheld devices such as cellular telephone and personal digital assistants (PDAs).
PDA (Personal digital assistant) is a term for any small mobile hand-held device that provides computing and information storage and retrieval capabilities for personal or business use, often for keeping schedule calendars and address book information handy.
PHP PHP is a script language and interpreter that is freely available and used primarily on Linux Web servers.
Programming Language PL/S is a language that IBM designed for use in developing system programs, especially in mainframe operating system and application subsystems.
QAM QAM (quadrature amplitude modulation) is a method of combining two amplitude-modulated (AM) signals into a single channel, thereby doubling the effective bandwidth.
Structured Programming Subset of procedural programming that enforces a logical structure on the program being written to make it more efficient and easier to understand and modify.
Visual Basic Visual Basic (VB) is a programming environment from Microsoft in which a programmer uses a graphical user interface to choose and modify preselected sections of code written in the BASIC programming language.
VB Script an interpreted script language from Microsoft that is a subset of its Visual Basic programming language designed for interpretation by Web browsers.
Web Services services (usually including some combination of programming and data, but possibly including human resources as well) that are made available from a business's Web server for Web users or other Web-connected programs.



Internet
.Com A dotcom is any Web site intended for business use and, in some usages, it's a term for any kind of Web site.
Access Provider Any organization that arranges for an individual or an organization to have access to the Internet.
ASP ASP is also an abbreviation for application service provider. An Active Server Page (ASP) is an HTML page that includes one or more scripts (small embedded programs) that are processed on a Microsoft Web server before the page is sent to the user.
Cold Fusion ColdFusion, a product from Macromedia, is a popular and sophisticated set of products for building Web sites and serving pages to users.
E Commerce E-commerce (electronic commerce or EC) is the buying and selling of goods and services on the Internet, especially the World Wide Web.
Firewall & Security A set of related programs, located at a network gateway server, that protects the resources of a private network from users from other networks.
HTML HTML (Hypertext Markup Language) is the set of markup symbols or codes inserted in a file intended for display on a World Wide Web browser page.
HTTP The set of rules for transferring files (text, graphic images, sound, video, and other multimedia files) on the World Wide Web.
HDML HDML (Handheld Device Markup Language) - often compared to Wireless Markup Language (WML) - is a language that allows the text portions of Web pages to be presented on cellular telephones and personal digital assistants (PDA) via wireless access.
IS The collection of technical and human resources that provide the storage, computing, distribution, and communication for the information required by all or some part of an enterprise.
ISP A company that provides individuals and other companies access to the Internet and other related services such as Web site building and virtual hosting.
XML XML (Extensible Markup Language) is a flexible way to create common information formats and share both the format and the data on the World Wide Web, intranets, and elsewhere.
Java Java is a programming language expressly designed for use in the distributed environment of the Internet. It was designed to have the "look and feel" of the C++ language, but it is simpler to use than C++ and enforces an object-oriented programming model.
Lynx keyboard-oriented text-only Web browser that was developed
MIS (management information systems) A general term for the computer systems in an enterprise that provide information about its business operations.
Microsoft Internet Explorer (MSIE) >Internet Explorer (IE) -- sometimes referred to as Microsoft Internet Explorer (MSIE) -- is the most widely used World Wide Web browser.
Netscape One of the two most popular Web browsers.
Perl/CGI Perl is a script programming language that is similar in syntax to the C language and that includes a number of popular Unix facilities such as SED, awk, and tr.
Web Browser Browser is an application program that provides a way to look at and interact with all the information on the World Wide Web.
Wireless a term used to describe telecommunications in which electromagnetic waves (rather than some form of wire) carry the signal over part or all of the communication path.
World Wide Web Technical definition of the World Wide Web is: all the resources and users on the Internet that are using the Hypertext Transfer Protocol (HTTP).



Network & Telecommunications
Firewall & Security A firewall is a set of related programs, located at a network gateway server, that protects the resources of a private network from users from other networks.
Hardware The physical aspect of computers, telecommunications, and other devices.
Infrastructure The physical hardware used to interconnect computers and users.
LAN A local area network (LAN) is a group of computers and associated devices that share a common communications line or wireless link and typically share the resources of a single processor or server within a small geographic area
Mainframe An industry term for a large computer, typically manufactured by a large company such as IBM for the commercial applications of Fortune 1000 businesses and other large-scale computing purposes.
Middleware General term for any programming that serves to "glue together" or mediate between two separate and often already existing programs.
Networking A network is a series of points or nodes interconnected by communication paths.
Programming Language PL/S is a language that IBM designed for use in developing system programs, especially in mainframe operating system and application subsystems.
Systems Network Architecture Proprietary IBM architecture and set of implementing products for network computing within an enterprise.
TCP TCP (Transmission Control Protocol) is a set of rules (protocol) used along with the Internet Protocol (IP) to send data in the form of message units between computers over the Internet.
Software A general term for the various kinds of programs used to operate computers and related devices.
IP The Internet Protocol (IP) is the method or protocol by which data is sent from one computer to another on the Internet.
WAN A wide area network (WAN) is a geographically dispersed telecommunications network.
Wireless Technologies Wireless is a term used to describe telecommunications in which electromagnetic waves (rather than some form of wire) carry the signal over part or all of the communication path.



Middleware
COM/DCOM "com" is one of the top-level domain names that can be used when choosing a domain name.
Corba Common Object Request Broker Architecture (CORBA) is an architecture and specification for creating, distributing, and managing distributed program objects in a network.
MQ Series IBM WebSphere - MQ is market-leading business integration software.
OMG Formed in 1989 by a group of vendors for the purpose of creating a standard architecture for distributed objects (also known as "components") in networks.
Tibco Tibco makes integration server software for enterprises.
Weblogic A server software application that runs on a middle tier , between back-end database s and related applications and browser -based thin clients.
Vitira Vitria specializes in integration server software for enterprises.
WebMethods A company that specializes in integration server software for the enterprise.



Security
Cryptography PKI Cryptography is the science of information security. Cryptography includes techniques such as microdots, merging words with images, and other ways to hide information in storage or transit.
Intrusion Detection Intrusion detection (ID) is a type of security management system for computers and networks.
Network Encription Network encryption (sometimes called network layer, or network level encryption) is a network security process that applies crypto services at the network transfer layer - above the data link level, but below the application level.
Security Identifiert In Windows NT and 2000 operating systems, the security identifier (SID) is a unique alphanumeric character string that identifies each operating system and each user in a network of NT/2000 systems.
Security Policy In business, a security policy is a document that states in writing how a company plans to protect the company's physical and information technology (IT) assets.



Support & Training
Call Centre A physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation.
Helpdesk A help desk is a place that a user of information technology can call to get help with a problem.
Tech Support / PC Support Employees who assist and help out with technical queries and problems
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